Over on his Digital Reference blog, Stephen Francoeur has written an interesting post titled “Reference e-books wishlist.” The post comes in response to a call by Sue Polanka on her No Shelf Required blog for librarians to comment on what they would like to see from electronic reference publishers. For the most part, Francoeur’s suggestions are not new, but that doesn’t mean they aren’t worth reading or contemplating. Quite the contrary. From gateway standardization to open Web “findability” to accessible user interfaces, these items are ones that I’m sure all reference publishers are working on and thinking about. I myself am passionate about figuring out how to make our content visible on the open Web; if users could see that we offered a terrific analysis of Lincoln’s Gettysburg Address and were alerted to the options for finding that analysis–for free through Salem History, if their library owns it, or for a small fee on our upcoming direct-to-consumer site (www.MilestoneDocuments.com)–then think how many more people would find their way to the content that we worked so hard to develop! It seems so simple, but alas that magical day isn’t here yet. However, I’m convinced that it’s not far off.
Since we are a tiny publisher that already relies on other publishers’ electronic platforms to ensure digital delivery of our content, I have no problem with the call for someone to begin aggregating the digital resources of many different publishers on one platform. Gale, to name one, already does this to some extent with its Gale Virtual Reference Library, but for the most part the other heavyweights in the industry have preferred to carve out their own platforms rather than combine forces to offer a single unified platform. The reason is obvious: A publisher that offers its content on its own platform gets to keep all the revenue; a publisher that puts its content on someone else’s platform has to give up a big chunk of that revenue. Sure, the publisher that chooses an already built platform is saved the (considerable) expense of building its own, but is that enough to compensate for the reduced revenue year after year in the future? Not necessarily.
I was amused at Francoeur’s call for publishers to stop offering print reference. We’ve been hearing about the death of print reference for some time now, and it’s true that academic libraries in particular have been huge adopters of electronic reference. At the same time, so many libraries–including academic ones–continue to purchase print reference (even when an electronic version is available) that it’s impossible for most publishers to consider jettisoning print sources anytime in the near future. Is this a chicken-and-egg problem? If librarians would stop buying print reference, publishers would certainly stop offering it (and most would probably be happy to do so). And if publishers stopped offering print, then libraries would be forced to choose electronic sources. But for now, there is too much at stake for publishers to go cold turkey on this. And what about the patrons who prefer or need print? (They do exist.)
Nevertheless, Francoeur’s wish list is a good one, and I’m heartened by the fact that these same suggestions tend to crop up more and more in discussions between publishers and librarians. That can only mean that there is a growing consensus around these issues, and that kind of consensus usually presages genuine progress.